About GuyzandDollz.com

GuyzandDollz.com is owned and operated by Thomas Pepe and Anthony Alcaide. We are doll experts and specialize in providing fine collectible dolls made by the largest doll manufacturers in the world. We are located at 13071 Sail Away Street, N. Fort Myers, FL 33903. We have been providing fine dolls to our customers since 2002 and continue to enjoy company growth thanks largely to our wonderful customer base.

Customer Service

You can choose to pay by credit card, check, money order, or through your PayPal account. Yes. Guyzanddollz.com uses an SSL security certificate from Verisign, ensuring that your credit card information is encrypted and cannot be accessed during the payment process. Our operations are open 7 days a week and our customer service hours are from 9a.m. to 9p.m. Eastern Standard Time. Please visit our contact page here. We accept returns within seven (7) days of delivery. However, because we largely sell fine collectible dolls, it must be returned in the condition it was sent. Each doll must remain in its original packaging with no damage. There is a 15% restocking fee on all returns. Yes. All layaways plans apply to balances of $100.00 or more. We require a 35% deposit at the time of layaway. This payment is a restocking fee and is non-refundable. We offer the following layaway plans:

• For orders totaling $100.00 - $200.00, we offer a two (2) payment plan (35% down, and the remaining balance in 30 days).
• For orders totaling $200.01 - $400.00, we offer a three (3) payment plan (35% down, one-half of the remaining balance in 30 days, and the remaining balance in 60 days).
• For orders totaling $400.01 - $600.00, we offer a four (4) payment plan (35% down, one-third of the remaining balance in 30 days, one-third of the remaining balance in 60 days, and the remaining balance in 90 days).
• For purchases of $600.01 or more, a layaway plan may be arranged that is acceptable to both you and GuyzandDollz.com.

The payment schedule must be adhered to or the merchandise will be returned to stock with a 35% restocking charge. Any cancellations, changes or missed payments will be charged the restocking fee. Any remaining balance will be refunded as a store credit only. Store credits must be used within 90 days.

If you have any questions regarding our layaway plan you can contact us by clicking here. You can call us at (800) 979-6423 Our customer service hours are Monday through Friday, 9a.m. to 9p.m. and on Saturday, 10a.m. to 5p.m. Eastern Standard Time.